Frequently Asked Health Center Questions

+ What are the Mutual Health Center hours of operation?

The Milwaukee and Franklin locations both operate Monday – Friday, 7:30 a.m. – 5 p.m.

+ Who is eligible to use the Centers?

• Employees, their spouse/domestic partner and dependent children if covered by a company sponsored medical plan.
• Employees not covered by a company sponsored medical plan. (However, such employees will be responsible for the full cost of any service.)
• Interns, short-term temporary employees, contractors, consultants, and field representatives, in emergency situations only.
• Pre-65 retirees, their spouse/domestic partner and dependent children if covered by a company sponsored medical plan.
• Post 65 retirees, their spouse and dependent children, if enrolled in a company sponsored medical plan or a medical and prescription drug plan through the private exchange.

+ How do I schedule an appointment?

You can schedule an appointment via the online patient portal or the Center of your choice directly:
Milwaukee - 414-665-8400
Franklin - 414-661-8400

If you are experiencing a medical emergency please call 9-1-1.

+ Are appointments required or can I walk in?

The Centers are available by appointment only. The Centers will try to accommodate same day appointments; however, appointments are encouraged in case there is no availability same-day.

+ What services do the Mutual Health Centers provide?

The Mutual Health Centers are your first stop for a diagnosis, routine primary care, prescription refill, annual physical, immunization, or lab work. The Centers are equipped to handle a variety of personal medical needs. Please visit the Services page for more detailed information.

+ Is there a fee to use the Mutual Health Center?

Yes. $45 for Medical Visits, $25 for PT Visits and $15 for Telehealth Visits until deductible is met, then Member responsibility is based on your health plan.

+ Can I do lab/blood test orders from another provider at the Centers?

Yes. The Centers can perform blood draws ordered by an outside provider. You may schedule a lab only appointment via the patient portal. It is required that you bring your lab orders to the appointment.

+ What forms of payment are accepted at the Mutual Health Centers?

A credit or debit card must be used; cash or checks are no longer accepted.

+ Do I need to bring an insurance card or ID to my appointment?

No. However if you have your insurance card, employee ID or valid identification (such as a driver's license) to verify eligibility please provide at your time of visit.

+ Can I utilize the MHC for labs only, if I get an order from an outside provider?

Yes, the MHC can draw your labs and supply the results directly to your provider. You should bring your lab orders to your appointment.

+ Will my lab-only results show up on My Premise Health?

No, the results of an order from a provider that is not an MHC provider will not be reflected in My Premise Health. If your outside provider has access to EPIC, then the results will be shared electronically with the MHC providers; however, the results will still not show up on the My Premise Health patient portal.

+ Can I get a fingerstick in the MHC with an order from my outside provider?

No. The MHC cannot perform in-clinic point-of-care testing for outside orders. The immediacy of fingerstick results means that the MHC sees test results in real-time, without appropriate history of the testing order. Instead, all outside lab orders must be performed by venipuncture to ensure results are delivered solely to the ordering provider.

+ I had an injury at work, am I able to be seen for medical care at the Mutual Health Center?

If you experience an injury at work, the Mutual Health Center is an option you may choose for medical care. Any further questions about worker’s compensation may be directed to Northwestern Mutual’s Health Services at 414-665-1696. If you are experiencing a medical emergency, please call 9-1-1.

+ I scheduled an appointment(s) with the former Center management. Do I need to reschedule these appointments with Premise Health?

No. Any appointments you may have scheduled for dates occurring October 15, 2018 or later were transferred to Premise Health. You will be proactively contacted, if any appointment changes are required.

+ Who is Premise Health?

Premise Health is a leading direct healthcare company pioneering new models to deliver healthcare. With more than 50 years of experience, Premise Health delivers unmatched quality, access and value through more than 600 health and wellness centers in 44 states, Guam and Puerto Rico. The company serves more than 275 of the nation’s most innovative organizations, including a significant number of Fortune 1000 companies.

+ What is the Epic electronic health records (EHR) platform?

The EHR and member portal platform is Epic, the nation’s leading ambulatory electronic medical record provider for nearly 20 years. Epic offers a fully integrated suite of leading technology products, has the distinction of being the #1 Overall Software Suite in KLAS, and 50% of the U.S. health systems are actively using the Epic network. It is referred to as My Premise Health.

+ Who do I contact for My Premise Health technical support?

Email myphsupport@premisehealth.com and provide a phone number for a return call. Available Monday - Friday, 6 a.m. CST - 7 p.m. CST.

There is also a “Contact Us” link available at the bottom of the page once you have logged into the My Premise Health portal. The link directs you to a form that can be completed and sent to the support team. Premise Health will respond within two business days.

+ Is my health data secure? Will anyone at Northwestern Mutual have access to my personal health information?

Your personal health information is confidential, and your data is kept secure. The Mutual Health Centers operate in accordance with HIPAA and work diligently to protect all health records. Premise Health can’t share any personal health information without your permission. Rest assured, your personal health information is not being shared with Northwestern Mutual. Additionally, Premise Health operates through a private network utilizing Epic and other software systems that is not accessible by Northwestern Mutual. Notice of privacy practices will be available for review within the Mutual Health Centers.